Last Updated: December 10, 2025

1. Introduction

Eden At Home (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the personal data of parents, guardians, and babysitters who use our services.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

Information from Parents/Guardians

• Full name and contact details
• Address and emergency contacts
• Child information (name, age, health notes, routines)
• Booking details and preferences
• Payment information (processed securely by third‑party payment providers)

Information from Babysitters

• Full name and contact details
• Right-to-work documentation
• DBS certificate details
• References
• Skills, experience, availability
• Payment/banking information for payouts

Automatically Collected Information

• Cookies and usage data
• Device information, IP address, browser type
• Interaction history on our website

3. How We Use Your Information

We use your information to:

• Provide and manage bookings
• Match families with suitable babysitters
• Communicate about services and updates
• Process payments and invoices
• Maintain safety and compliance
• Improve our services and user experience

We never sell your personal information.

4. Legal Basis for Processing

We collect and process data under:

• Contractual necessity (managing bookings and employment)
• Legitimate interests
• Legal obligations (DBS verification, safeguarding)
• Consent (marketing communications)

5. Sharing Your Information

We may share information with:

• Babysitters matched to your booking
• Families booking your services (for babysitters)
• Payment processors
• Business partners working under strict confidentiality
• Legal authorities when required

We do not share personal data with third parties for advertising.

6. Data Security

We use industry‑standard security measures, including:

• Secure SSL encryption
• Limited access controls
• Encrypted storage for sensitive data

7. Data Retention

We retain:

• Booking records: 6 years
• Babysitter applications and compliance docs: as legally required
• Client data: until accounts are closed and retention periods expire

8. Your Rights (UK GDPR)

You have the right to:

• Access your data
• Correct inaccurate information
• Request deletion
• Object to processing
• Withdraw consent
• Transfer your data

Email requests to: hello@edenathome.co.uk

9. Cookies

We use cookies to improve site performance and user experience. You can control cookies via your browser settings.

10. Contact Us

For questions about this Privacy Policy:
📩 hello@edenathome.co.uk
🏢 Peterborough, United Kingdom